A Letter from Chief Gilliland

Police Department Monthly Report – April 2020

The Maggie Valley Police Department is proud to be of service to our citizens of Maggie Valley. As always, we value community engagement with our officers and staff, in problem solving and enhancing our community. Our agency would like to take this opportunity to share events and changes that have occurred in our police department over the past year, and mention our community partners that have assisted our Police Department. We would like thank all those who brought our officers and staff cakes, pies, cookies, and refreshments. We deeply appreciate you and your friendships. To our business owners, which have been so gracious in supporting our officers and staff, we greatly appreciate you and your employees.

Our officers continue to build on our relationships with our business leaders by regular visits where we interact and engage in community discussions. We have interacted with Homeowners Associations to address their community concerns, how to resolve issues and create a safer environment. We continue to track our neighborhood patrols and business visits.  A vital part of our policing initiative is to maintain a positive working relationship with our community. So, please feel free to contact, or come by our office with any concerns you might have. Our police officers and staff are at your service.

The following are highlights that occurred at our agency over the past year, and we wish to share those with you. Our agency recognizes outstanding officers by presenting them our “Excellence in Policing” award. Officers eligible for this award have to meet certain criteria in work performance. This past year we recognized Officer William Sterrett for his outstanding service, dedication, and devotion to our agencies goals. K9 Officer Logan Wood has developed our K9 program to include, not only illegal contraband searches, but tracking lost, missing, or wanted persons. Moses, our canine, has successfully tracked several persons eluding arrest out in the field. Officer Logan Wood and Moses competed in the United States Police Canine Association field trails (USPCA). This year the USPCA trials were held in Maggie Valley at our festival grounds. These trials take on a form of competition, but are primarily used for K9 certification in tracking, article searches, and illegal contraband. We would like to congratulate Office Wood and Moses on obtaining their K9 certifications.

Our agency would like to welcome two new police officers, Officer Alan Williams and Officer Shanna Bellows. Both officers have been with our department less than a year. Both are doing a great job. Patrol Officer Ryan Flowers has been appointed to Sergeant. Sergeant Flowers was one of the first recipients of our “Excellence in Policing” award. He is dedicated to his position, he is also our lead “Field Training Officer”. Join us in wishing him well in his new position. Officer William Sterrett continues teaching D.A.R.E. at Jonathan Valley Elementary School. Officer Sterrett stays current on the latest teaching methods by attending the annual D.A.R.E. conference held in Wilmington N.C.

Our agency is committed to public safety, and continued education is key in our commitment. We require Officers to train and educate themselves to better serve our community. Our Police Officers attend annual training at the North Carolina Justice Academy for focused training, and Haywood Community College for annual in-service training. We have Officers that are now attending college to obtain their A.A.S. degree and or Bachelor of Science degree in Criminal Justice or related field. Our permanent radar signs, located on US Hwy 19, are still in service alerting motorist to drive at a safe speed. Prescription drugs are still at the forefront of public concern. We maintain a Prescription Drop-Off box located at the front entrance of our Police Department at 61 Summit Drive. I would like to thank all those that deposit unused prescription drugs at our office for destruction. “Thank you so much.”

Our Maggie Valley Police officers are dedicated, and proudly serve the residence of Maggie Valley. We take every opportunity to better serve our community and keep “Excellence in Policing” as the standard of service. “The police are the public and the public are the police; the police being only members of the public who are paid to give full time attention to duties which are incumbent on every citizen in the interest of community welfare and existence” (Sir Robert Peel). We look forward to partnering with you in the future.

Chief of Police Russell N. Gilliland
61 Summit Drive
Maggie Valley NC, 28751


The mission of the Maggie Valley Police Department is to provide our community and visitors with the highest quality of law enforcement services. We continually improve the public’s perception of community safety by reducing crime and the harms associated with criminal activity and any conditions that have a detrimental impact on public safety. The Department will accomplish this task while using the Community Oriented Policing model.

Providing this service to the public will be conducted in an efficient and effective manner, consistent with statutory authority, available budgeted resources and professional skills. The Department recognizes its members as its most valuable resource, and will strive to maintain the quality of public service through committed leadership, supervisory direction, career development, succession planning and training.


The Maggie Valley Police Department will continue to grow, adapt and evolve as we provide the highest level of service and protection to our residents and the visitors of our community. We will provide this service in a manner which is fair, courteous, responsive and efficient.

With this vision in mind, we will achieve them by providing our officers and employees with the knowledge, tools and opportunities to meet and exceed all present and future needs of the Town within the scope of law enforcement services. We will work in cooperation with our community to proactively identify and address areas of needed improvement, and to continually provide the level of service and safety deserved by our Town, its residents and visitors.


Our Police officers take pride in their work, we are dedicated to public service and being the best we can be. We will serve our community with these core values: Honesty, Integrity, Ethical behavior, and a consistent discipline within our organization to maintain our credibility with the community.



Russell Gilliland, Chief of Police

Commitment to Professionalism

The Town of Maggie Valley Police Department is committed to being a professional law enforcement agency. This means our style of policing is community-oriented and includes a problem solving approach to quality of life, crime prevention, and law enforcement issues.

Currently, all Maggie Valley Police Patrol Vehicles cruisers are equipped with state-of-the-art, in-car video systems. They record digitally and automatically download to a secured server located in the evidence and property room. Our officers wanted to take this a step further with body-worn cameras (BWC). This is a mark of a professional agency. We are not afraid to capture what we see and say in the course of our daily work.

Officer Commendation Report

Officer Commendation

Take a Tour of Our Department

Take a Tour

Home Secuity Check Request

Request a Home Security Check

Neighborhood Watch

About the Program
A Neighborhood Watch is a group of neighbors who are willing to communicate with each other and pass along information. The group is educated in crime prevention and watches for suspicious activity. Neighborhood Watch does not require citizen patrols or citizen assist.

We like each group to meet two times a year. This can be a formal meeting or a neighborhood cookout in someone’s backyard. A Neighborhood Watch group usually consists of 10-25 households and involves characteristics such as:

  • All houses on one street facing one another
  • Cul-de-sacs
  • Townhome/Condo Communities

When you participate in the Neighborhood Watch program you will have a direct liaison with the Police Department through your Neighborhood Resource Officer (NRO). Your NRO can provide you with:

  • Crime prevention information
  • Current crime statistics for your neighborhood
  • A list of all registered sex offenders living

Block Captain Responsibilities
A Block Captain is a point of contact for your neighbors and the police department. The police department will occasionally send information to the Block Captain, who communicates the information to participating neighbors. In addition, the police department sponsors quarterly meetings for the Block Captains. We ask that each Captain try to attend two of the quarterly meetings.

Neighborhood Watch Depends on You
Neighborhood Watch does depend on you calling 911 for in-progress emergency calls or calling 828.926.0867 for non-emergency situations. Suspicious activity calls can be handled with a minimum of personnel compared to the investigation of an actual crime. Do not hesitate to call as often as necessary. We expect more calls from Neighborhood Watch groups.

How to Start A Program
The following steps must be taken when starting a Neighborhood Watch Program:

  • Contact the Town of Maggie Valley Police Department at 828-926.0867 or rgilliland@maggievalleync.gov.
  • Decide on the number of households your watch program can effectively cover. Keep in mind the geographical layout of the neighborhood and the ease with which neighbors can observe each other’s property.
  • Decide what would be the most convenient day and time for neighbors to attend a start-up meeting. It is often most convenient to have the meeting in one of the homes in the neighborhood, if that home is large enough to comfortably accommodate the number of people expected to attend.
  • Contact the Crime Prevention Officer to see when they would be able to attend the start-up meeting. It is important to contact the Crime Prevention Officer at least two weeks prior to the meeting.
  • Once a date and time has been coordinated with the Crime Prevention Officer, develop a meeting announcement flier, make copies, and distribute them to the neighbors. When the flier is delivered, stress the importance of having at least one adult person from each household attend the meeting.
  • Notify the Crime Prevention Officer how many households will be attending the meeting.

First Meeting
At the first meeting, the Crime Prevention officer will assist you in organizing your neighbors in to a pro-active Neighborhood Watch Group. The Crime Prevention Officer will provide educational material and personal instruction in crime prevention techniques.

North Carolina Law
The driver of any vehicle upon a highway within a business or residence district shall yield the right-of-way to a pedestrian crossing such highway within any clearly marked crosswalk, or any regular pedestrian crossing included in the prolongation of the lateral boundary lines of the adjacent sidewalk at the end of a block, except at intersections where the movement of traffic is being regulated by traffic officers or traffic direction devices [§20-155(c)].

A driver must yield to a pedestrian within the crosswalk and is encouraged to think: “I see you in the crosswalk, so I will stop to allow you to cross safely.”

A pedestrian has the right-of-way to cross a street once in the crosswalk and is encouraged to make eye contact with the drivers of all vehicles and/or bicycles to ensure it is safe to cross. “I see you stopping, so I know it is safe to enter the crosswalk,” is what the pedestrian should think.

Law Enforcement
Police officers will be enforcing this statute. If drivers do not stop for pedestrians within the crosswalk, the officer will issue a warning or ticket and think: “I see you breaking the law.”

Our police officers would prefer to think, “I see that driver coming to a full stop at the crosswalk to allow the pedestrian to cross safely” or “I see that pedestrian looking both ways before entering the crosswalk.”

Staff Directory

Dial 911 For Emergencies
Dial 828.926.0867 for non-emergency police matters

Gilliland, R – Chief

Bellows, S – Patrol Officer

Boger, M – Detective

Crocker, H – Patrol Officer

Collins, C – Patrol Officer

Flowers, R – Sergeant

Henson, T – Patrol Officer

Mackey, J – Sergeant

Murphy, O – Admin/Evidence Tech

Wood, L – K-9 Officer

Report Complaint

Report a Complaint to Police

Contact the Chief

Contact the Police Chief
Our community gets its name from Maggie Mae Setzer. Her father, John "Jack" Sidney Setzer founded the area's first post office and it was named after one of his daughters. Each summer, Setzer descendants come from all over the country for a large family reunion in the historic valley.